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Frequently Asked Questions
Quick answers about orders, delivery, payment and returns
Orders & Delivery
How long does delivery take?
Inside Dhaka within 5 days, outside Dhaka within 10 days.
How much is the delivery charge?
Standard Delivery is ৳60 anywhere in Bangladesh. The exact charge is shown at checkout before you place your order.
Can I pay cash on delivery?
Yes. Cash on delivery is available everywhere we deliver. Please check your parcel in front of the delivery person before paying.
How can I track my order?
Open Track Order and enter your order number and the phone number you used at checkout.
Returns & Refunds
What is your return policy?
Most items can be returned within 7 days of delivery. Opened food, grocery and beauty products cannot be returned. See our Return & Refund Policy for details.
When will I get my refund?
Once your return is approved, the refund is processed within 7–10 working days to your original payment method, or to bKash, Nagad or bank for cash-on-delivery orders.