We want you to be happy with every order. If something isn't right, you can return it under the conditions below.
Return window
- Fashion & accessories: within 7 days of delivery, unused, with original tags and packaging.
- Electronics & gadgets: within 7 days of delivery for manufacturing defects; after that the brand warranty applies.
- Home & kitchen, babies & toys, sports: within 7 days of delivery, unused and in original packaging.
Items that cannot be returned
- Opened food, grocery, beauty and personal-care products.
- Items damaged through misuse, or returned without their original packaging.
Damaged, defective or wrong items
Please check your parcel in front of the delivery person. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and a photo, and we will replace it or refund you in full, including the delivery charge.
How to return
- Contact us by phone, WhatsApp or the Contact page with your order number and the reason for the return.
- We arrange a pickup or tell you where to send the item.
- We inspect the item and confirm your replacement or refund.
Refund timeline
Once your return is received and approved, your refund is processed within 7 to 10 working days.
- Card payments (via SSLCommerz): refunded to the same card. Your bank may take a few extra days to show it on your statement.
- Mobile banking (bKash, Nagad, Rocket, etc.): refunded to the same account.
- Cash on delivery: refunded to your bKash, Nagad or bank account.
Refunds for orders cancelled before shipping follow the same 7 to 10 working day timeline — see our Cancellation Policy.
Last updated 12 November 2026