Before your order ships
You can cancel any order free of charge until it is handed to the courier. Contact us by phone, WhatsApp or the Contact page with your order number.
After your order ships
Once an order has shipped it can no longer be cancelled, but you can return it under our Return & Refund Policy.
Refunds for cancelled orders
If you paid online, the full amount is refunded to your original payment method within 7 to 10 working days.
Cancellations by us
We may cancel an order if a product is out of stock, the price was shown in error, or we cannot reach you to confirm it. You get a full refund for anything already paid.
Last updated 12 November 2026